Frequently Asked Questions
Where are you located?
We are located on the SouthWest corner of 81st and Sheridan in Tulsa, OK.
Do you ship internationally?
Sorry, due to customs laws we cannot ship internationally.
Do you have any stores located in my city?
We sell to many restaurants and retailers in the Midwest, please see our list of retailers to discover what’s closest to you.
What carriers do you ship through?
Our orders are shipped via UPS.
Can I change the delivery date?
You can call us (877) 492-8988 or email firstname.lastname@example.org to change the delivery date once your order is placed.
What payment methods do you accept?
Credit card payments are processed through Heartland Payment Systems on the day that your order is received. The following credit cards, issued by a US financial institution, are accepted for payment: Visa, MasterCard, Discover and American Express. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any orders that do not fit these criteria.
How will I know the order was received?
You will receive an email confirmation when the order is placed.
Will my order stay fresh while in transit?
All orders are carefully packed in custom made insulated boxes with ice packs designed to keep your items in good condition up to 48 hours. During transit, frozen items may begin to thaw. Please to not leave items in the insulated box when received. Unpack and place in refrigerator or freezer as soon as possible. We not responsible for any damaged or perishable goods once package arrives.
Can I track my order status? UPS provides tracking numbers for all packages. You will receive a separate email with that number once the order has been processed by UPS.
Do you offer wholesale pricing to restaurants, hotel and retailers?
Yes we do! Please call our store at (877) 492-8988 for more wholesale opportunities.